Frequently Asked Questions
Everything you need to know about your next Mac Duggal statement piece.
How do I determine my correct size for a Mac Duggal gown?
Since evening wear sizing can vary, we recommend comparing your bust, waist, and hip measurements to our specific size guide located on each product page. If you are between sizes, we generally suggest ordering the larger size and having it professionally tailored.
What is your return policy for formal dresses?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your dress for a fast-approaching event or gala.
Do you offer international shipping?
Yes, Mac Duggal ships to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of the order.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please double-check your size and shipping address before confirming your purchase.
How should I care for my beaded or embellished garment?
Due to the delicate nature of our hand-beaded designs, we recommend professional dry clean only. Store your gown in a breathable garment bag and avoid contact with sharp jewelry that may snag the fabric.